Who we are

Our website address is: https://hilovedolls.com. HiLoveDolls values your privacy and is committed to handling your personal information responsibly. This policy explains what data we collect, why we collect it, and how it is handled when you use our website.

1. Data We Gather

When you interact with our site, we may collect certain information, including:

  • Personal Information
  • When you place an order or contact us, we may collect:
  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Technical & Usage Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral sources

This information helps us improve website functionality and user experience.

2. Purpose of Data Collection

We use collected information for legitimate business purposes, including:

  • Order Fulfillment
    Processing transactions
  • Confirming orders
  • Shipping products
  • Providing tracking information
  • Customer Service
  • Responding to inquiries
  • Handling returns or complaints
  • Providing after-sales support
  • Website Improvement
  • Analyzing usage trends
  • Improving navigation and product presentation
  • Marketing Communications

With your consent, we may send promotional emails. You may unsubscribe at any time.

3. Keeping Your Information Safe

We apply appropriate technical safeguards to protect your data, such as secure systems and encrypted transactions. Despite these efforts, no online system can be guaranteed to be completely secure.

4. When Information Is Shared

We do not sell or rent your personal data. However, we may provide necessary information to service providers (such as logistics companies or payment platforms) to complete your order. These parties are required to use your data only for that purpose. Such as:

  • Payment processors
  • Shipping carriers
  • Logistics providers
  • IT service providers

These parties are contractually obligated to safeguard your information and use it solely for service-related purposes.

5. Use of Cookies

Cookies and similar tools are used to improve your browsing experience and understand how visitors use our site. You can control cookie settings in your browser, though disabling them may affect certain features. Our website uses cookies and similar technologies to:

  • Improve website performance
  • Store user preferences
  • Analyze traffic patterns

You may disable cookies in your browser settings. However, some features of the website may not function properly without cookies.

6. Your Choices

You have control over your information:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent to marketing communications
  • To exercise these rights, please contact us using the information below.

7. Links to Other Websites

Our website (hilovedolls.com) may direct you to third-party platforms. We are not responsible for how those sites collect or use your data.

8. Updates to This Policy

This Privacy Policy may be updated occasionally. Changes will be reflected on this page with a revised date. We retain personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Contact

If you have any questions, please contact us at: [email protected]