Shipping Policy Best Service Free Global Ship Hilovedolls

Q: Why isn't it a faster 3–7 days?

We estimate a delivery time of 7-15 business days. This ensures your item arrives safely and in perfect condition. We prioritize quality over speed for the following reasons:Quality Control & Protective Packaging: Every item undergoes a secondary inspection and meticulous, discreet, and secure packaging to ensure it arrives undamaged.Customs & Transit: This timeframe accounts for all necessary international logistics, handling, and customs clearance procedures.Service Standards: Our standard shipping balances safety and cost-effectiveness. Should you require faster delivery, expedited shipping (5-9 business days) is available for an additional fee (see below).

Before shipping, we will send you a production progress update for the doll every 7 days to ensure you are always aware of your order status. Thank you for shopping at Hilovedolls.com. Below is our shipping information.

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1. Production Time

2. Shipping Time & Shipping Fee

3. Discreet & Private Packaging

4. Courier Services

5. Customs Duties & Taxes

6. Shipping Restrictions

7. Order Tracking

8. Contact Us

1. Production Time

Custom Dolls: Normally 7–28 business days. Production cycles vary across different brands.
In-Stock Dolls: No Production Time (There is usually no production time, unless some brands have the body in stock, but the head is shipped from China.) Some brands we collaborate with maintain warehouses in both Europe and the United States; if stock is available, orders are shipped directly from these overseas warehouse.
Single Doll Head Production Time: 5–15 business days.

We will update you on production progress during this period.

2. Shipping Time & Shipping Fee

Delivery time may vary depending on destination and customs processing. Estimated delivery time after shipment (Estimated time):

Shipping Method	Est. Delivery
🏠 Overseas Warehouse	3–7 days
✈️ Air Shipping	7–15 days
🚚 Truck Shipping	25–40 days
🚢 Sea Shipping	35–60 days

We offer free shipping worldwide for your orders.
And most will choose standard free air shipping.
For oversized or overweight packages that cannot be shipped by air, we will select the most appropriate shipping method based on the destination, such as truck, rail, or sea transport.

Possible Delays (15–30 Days)
On very rare occasions, severe weather, warehouse backlogs, or random customs inspections may cause delays of 15 to 30 days.

Our Promise & Compensation
While these third-party logistics events are beyond our control, we deeply appreciate your patience and understanding. Should a delay occur, we will include a special gift in your package as a token of our appreciation!

Delivery Timeline Note

Why isn't it a faster 3–7 days?

We estimate a delivery time of 7-15 business days. This ensures your item arrives safely and in perfect condition. We prioritize quality over speed for the following reasons:

Quality Control & Protective Packaging: Every item undergoes a secondary inspection and meticulous, discreet, and secure packaging to ensure it arrives undamaged.

Customs & Transit: This timeframe accounts for all necessary international logistics, handling, and customs clearance procedures.

Service Standards: Our standard shipping balances safety and cost-effectiveness. Should you require faster delivery, expedited shipping (5-9 business days) is available for an additional fee (see below).

Expedited Shipping Options

If you have a specific deadline, we offer expedited air freight services to shorten the estimated delivery time to 5-9 business days.

Service Fees: The additional cost for expedited shipping generally ranges from $200 to $500 USD. The final amount depends on the actual weight, package dimensions (billable weight), and the destination.

How to Request: If you need to upgrade your shipping, please contact our team before or immediately after placing your order. We will provide an accurate quote for your specific shipment and prioritize your order for dispatch.

3. Discreet & Private Packaging

All orders are shipped in neutral packaging:

No brand name on the box
No product description outside
100% privacy protected

4. Courier Services

We use reliable international couriers such as: DHL / FedEx / UPS

5. Customs Duties & Taxes

Duty-Free U.S. Customers: No customs fees or taxes. Delivery is made directly to your home.
Duty-Free Regions: Certain countries support duty-free delivery, including:
Europe: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, Spain.
Duty-Free Asia: Japan, Taiwan, Malaysia, Singapore (Delivery to Singapore generally takes 3–4 days.), Thailand, Philippines, Vietnam, and others.
Duty-Free Other Countries: Canada, Australia, and some Southeast Asian countries.

Shipping to Mexico

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Standard Items: Select standard products shipped to Mexico may qualify for Free Standard Shipping. We strongly recommend contacting our Customer Support team before placing your order to get a precise shipping quote or inquire about potential freight promotions.
Full-Size Life-Sized Dolls:
Due to strict local customs inspections and unpredictable delays with sea freight to Mexico, we exclusively use Air Express for all full-size doll orders. This guarantees secure handling and significantly faster delivery times.
Shipping Surcharge: A flat air shipping fee (typically $200 - $700 USD) will apply to all full-size doll orders bound for Mexico. The exact shipping fee depends on the product weight, package dimensions, and delivery address.
100% Tax & Customs Included (DDP): We cover all Mexican import duties, taxes, and customs clearance fees. You will not owe any additional fees upon arrival. Simply pay the checkout total, and pay other exact shipping fee, sit back, and wait for your door-to-door delivery.

Import Duties: Some countries may charge import fees, typically $100–$350 depending on the product. For specific countries like Chile, fees may be $600–$700. Fees in Middle Eastern countries, Norway, and Israel may range $100–$400. Brazil up to 100%.
Responsibility: Import duties and taxes are the buyer’s responsibility.
Customs Assistance: We help communicate with customs for smoother delivery. In most cases, we can provide an estimated cost before purchase.
Questions: If unsure about your country’s import policy, contact us: [email protected] before ordering.

6. Shipping Restrictions

Due to local regulations, some products may not be able to ship to certain countries/regions. Please contact our customer service team for details. Contact us: [email protected] before ordering.